We offer a 30-day return window starting from the day you receive your item. To be eligible for a return, your item must be:
How to Start a Return
To initiate a return, email us at returns@lostlakeoutdoor.com. If your return is approved, we’ll provide a prepaid return shipping label and detailed return instructions. Please do not send items back without first contacting us—unauthorized returns will not be accepted.
Important Note:
Original shipping fees are non-refundable.
Damages or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us right away at returns@lostlakeoutdoor.com so we can evaluate the issue and make it right.
Non-Returnable Items
We do not accept returns for the following:
If you're unsure whether your item qualifies for a return, feel free to contact us.
Exchanges
To exchange an item, we recommend returning the original item first. Once the return is approved, you can place a new order for the item you want.
Refunds
Once your return is received and inspected, we’ll notify you of the approval status. If approved, a refund will be issued to your original payment method within 10 business days.
Please note: Banks or credit card companies may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you haven't received it, contact us at returns@lostlakeoutdoor.com.